Frequently asked questions
Quick answers about products, ordering, delivery and accounts.
Quality and Safety
Are Bornler products quality-certified?+
Yes, all Bornler products are manufactured in world-class facilities that are GMP, HACCP, ISO 22000, and Halal certified, strictly adhering to the highest safety and quality standards.
How do I log in to my account?+
We use a secure passwordless login system. Enter your email address on the sign-in form, and we will send a 6-digit verification code (OTP) to your inbox to log you in instantly.
How are shipping charges calculated?+
Available shipping methods and costs are calculated at checkout using your delivery address.
Products & Usage
Are Bornler Premium Infant Formula Stage 1 and Stage 2 suitable for all infants?+
Bornler Premium Infant Formula Stage 1 is formulated for infants up to 6 months, and Stage 2 is designed for infants from 6 to 12 months. Mother’s milk is best for your baby. Infant milk substitute should only be used on the advice of a healthcare professional and following package instructions.
What is Bornler LF Infant Milk Substitute and when should it be used?+
Bornler LF is a specialized, lactose-free and sucrose-free infant milk substitute. It is designed for infants who are lactose intolerant or recovering from diarrhea. Always use this product under professional medical guidance.
What ingredients are used in Bornler Kids Plus and Adult Nutrition formulations?+
Bornler Kids Plus, Men’s Plus, and Women’s Plus are chocolate-flavoured nutrition powders containing premium protein sources (like whey, soy, and casein), essential vitamins, minerals, dietary fibre, prebiotics, and added DHA. They are formulated with no added sugar or low sugar profiles.
How should I store Bornler nutrition products?+
Store in a cool, dry place inside an airtight container. Once opened, consume the contents within 3 weeks or by the expiry date, whichever is earlier. Do not refrigerate or freeze.
Where can I find preparation instructions?+
Always follow the current physical product label and qualified healthcare advice, particularly for infant or specialized nutrition.
Still need help?
If you cannot find answers to your questions, please do not hesitate to contact our support team. We are here to help.
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