Refund & Return Policy
Last Updated: July 27, 2026
At Bornler, customer satisfaction is our priority. We strive to provide high-quality nutrition products that meet the highest standards. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
Return Eligibility
You may request a return within 7 days of receiving your order, subject to the following conditions:
- The product is unused, unopened, and in its original condition.
- The product is returned in its original packaging with all labels, seals, accessories, and promotional items (if applicable).
- A valid proof of purchase or order confirmation is provided.
- The product is not listed under the non-returnable items below.
Non-Returnable Items
- Opened or used nutrition products
- Opened infant nutrition products
- Opened children’s nutrition products
- Products with broken or removed safety seals
- Products damaged due to misuse, improper storage, or mishandling after delivery
- Gift cards, promotional items, or complimentary products
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged during delivery, defective, expired, or incorrect (different from what you ordered), please contact our customer support within 48 hours of delivery.
Information Required to Process Your Request:
Once verified, we will arrange a replacement or refund at no additional cost.
Refund Process
After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
If Approved:
- Refunds will be processed to the original payment method.
- Processing may take 5–10 business days, depending on your bank or payment provider.
- Shipping charges (if any) are generally non-refundable unless the return is due to our error.
Exchanges
We may offer exchanges for damaged products, defective products, or incorrect products received.
Exchange requests are subject to product availability.
Return Shipping
If the return is for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise agreed.
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. In such cases, you may request a return in accordance with this policy if the product is eligible.
How to Request a Return
To initiate a return or refund request, please contact our customer support with the following details:
- Order Number
- Full Name
- Contact Number
- Reason for Return
- Photos (if applicable)
Our support team will guide you step-by-step through the return process.
Contact Us
If you have any questions about this Refund & Return Policy or need assistance with your order, please contact us:
Bornler
Policy Updates
Bornler reserves the right to update or modify this Refund & Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.